Wednesday 21 August 2013

http://k-circlelens.net/ experience

So. This is kind of uber LATE -_- Gomen nai.

The following about my experience with the site.

They have this great thing going on where certain pairs are $15 each because they're about to expire, which is perfect for me as I only wear my lenses once or twice! I bought 2 pairs from them, expecting one for free (the free pair is always about to expire- from 3-8 months I believe) and 2 animal cases + a free gift (promotion).

The transaction went great and everything was fine. I noticed NO tracking number was given after 3 days or so, so I emailed them. No reply. Then I posted on their facebook. No reply. A total of EIGHT days later, they finally decide to ship and inform me that the lenses I want are out of stock! I chose another pair... and again I was informed it was out of stock (this also shows they don't update the site regularly... so beware, as the lenses you want might be out of stock)! At this point, I'm very annoyed because their site promises to ship within 48 hours (I might be a bit off... but it certainly wasn't EIGHT days). The only redeeming thing about the company is that they offered to let me pick another pair of lenses valued more than the one I paid for. I was finally able to pick a pair that wasn't out of stock- I also voiced my concerns to them about the late shipping time and lack of response in an email... no email was every given back to me.

I got my package about 2 weeks later, which is fair because I paid for airmail. The packaging was very nice and I received all three pairs, with 3 animal lense cases and a free lense case w/ tweezer.

My verdict:

Customer Service:   -999999999/ 10 (so zero)... they don't reply to emails or facebook messages. They only reply if they email you first.
Packaging: 10/10
Product: 10/10
Shipping time: 7/10... three points are taken off for shipping 8 damn days later without notice.

Would I buy from them again? NO! The stress is just not worth it. Also, I'd like to add that by shipping out late, the lenses I bought were virtually useless because I needed them for an event.
Would I recommend them to a friend? NO!




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